Our customer is one of Europe’s leading commercial airlines with a fleet of over 200 aircraft. Each aircraft must undergo maintenance checks at regular time and mileage intervals.

<p>Like all airlines, our customer has rigorous and robust processes for planning, managing and assuring the maintenance of its fleet, thus ensuring fitness for use whilst minimizing time on the ground (not generating revenue).</p>
<p>The sparse availability of skilled technical labour to complete maintenance tasks has been a challenge in the sector for many years and remains a genuine risk to their commercial objectives. They are therefore constantly looking at new ways to attract, retain and deploy aircraft technicians and engineers.</p>

Challenge

<p>Specifically, we manage a team of 25 aircraft engineers at London Heathrow providing 7 days per week coverage. We manage the station as a package of work (under clients Part 145) ensuring priority defects are cleared within the timescale</p>
<p>Our fixed daily charge is outcome-based and tied to the successful handover of aircraft back into service. We can respond to additional demand by increasing our engineering teams at short notice. Our gain share model is attractive to our skilled workforce because they receive higher remuneration in return for higher productivity targets/KPIs and receive fixed earnings irrespective of how much of their shift they work.</p>

Solution

<p>In the first 6 months, we demonstrated through a shift in accountability, that we could drive our engineering teams to not only complete all tasks in the allocated time but also identify and remedy additional defects. We have since expanded the contract to include additional aircraft and tasking.</p>

Outcome

<h2>Background</h2>
<p>Our customer is one of Europe&rsquo;s leading commercial airlines with a fleet of over 200 aircraft. Each aircraft must undergo maintenance checks at regular time and mileage intervals.</p>
<h2>Challenge</h2>
<p>Like all airlines, our customer has rigorous and robust processes for planning, managing and assuring the maintenance of its fleet, thus ensuring fitness for use whilst minimizing time on the ground (not generating revenue).</p>
<p>The sparse availability of skilled technical labour to complete maintenance tasks has been a challenge in the sector for many years and remains a genuine risk to their commercial objectives. They are therefore constantly looking at new ways to attract, retain and deploy aircraft technicians and engineers.</p>
<h2>Solution</h2>
<p>Specifically, we manage a team of 25 aircraft engineers at London Heathrow providing 7 days per week coverage. We manage the station as a package of work (under clients Part 145) ensuring priority defects are cleared within the timescale</p>
<p>Our fixed daily charge is outcome-based and tied to the successful handover of aircraft back into service. We can respond to additional demand by increasing our engineering teams at short notice. Our gain share model is attractive to our skilled workforce because they receive higher remuneration in return for higher productivity targets/KPIs and receive fixed earnings irrespective of how much of their shift they work.</p>
<h2>Outcome</h2>
<p>In the first 6 months, we demonstrated through a shift in accountability, that we could drive our engineering teams to not only complete all tasks in the allocated time but also identify and remedy additional defects. We have since expanded the contract to include additional aircraft and tasking.</p>

Aircraft Maintenance – Airline Checks

Our client based in mainland Europe provides refurbishment, modification, upgrades and maintenance of private and publicly owned aircraft.

<p>Engineering challenges plus contract variations are not uncommon for our client. Our agility is particularly valuable to help them manage such events and still deliver some of the highest customer satisfaction standards in the industry.</p>
<p>For example, when a VIP Boeing Business Jet customer wanted to add a split scimitar winglet modification as a contract variation, we were able to mobilise and deploy our engineering team to carry out the work package. The asset was already in the hangar with its structural integrity compromised due to the stage of the C Check it was at. We therefore had to work with the aircraft in situ, adjacent to other engineering teams and to contractual bound timescales including financial penalties for late delivery.</p>

<p>Our Chief Engineer worked closely with the client Project Manager onsite to define the project brief, work breakdown structure and task for our team of six specialist engineers.</p>
<p>We liaised directly with the aircraft OEM and winglet manufacturer to confirm specifications, technical drawings, and technical instructions, and acquire all parts in time to meet the tight deadline.</p>
<p>Ensuring we had access and adequate space to work on the aircraft alongside other engineering teams involved constant communication, daily stand-ups and progress meetings with the client Project Manager.</p>

<p>We allowed a nine-day window but delivered the project for client sign-off within a total of just seven days. This was achieved through the unique expertise of our high-performing and highly motivated team, and shared objectives with our client to delight their customer.</p>
<p>The aircraft was handed back to the owner on time with the additional works completed &ndash; saving thousands of pounds of cost (and immediate fuel-saving costs) if the winglets had been installed under a separate contract.</p>
<p>As an embedded, trusted partner, we have supported and helped solve multiple such challenges in our 15+ years of service.</p>

<h2>Background</h2>
<p>Our client based in mainland Europe provides refurbishment, modification, upgrades and maintenance of private and publicly owned aircraft.</p>
<h2>Challenge</h2>
<p>Engineering challenges plus contract variations are not uncommon for our client. Our agility is particularly valuable to help them manage such events and still deliver some of the highest customer satisfaction standards in the industry.</p>
<p>For example, when a VIP Boeing Business Jet customer wanted to add a split scimitar winglet modification as a contract variation, we were able to mobilise and deploy our engineering team to carry out the work package. The asset was already in the hangar with its structural integrity compromised due to the stage of the C Check it was at. We therefore had to work with the aircraft in situ, adjacent to other engineering teams and to contractual bound timescales including financial penalties for late delivery.</p>
<h2>Solution</h2>
<p>Our Chief Engineer worked closely with the client Project Manager onsite to define the project brief, work breakdown structure and task for our team of six specialist engineers.</p>
<p>We liaised directly with the aircraft OEM and winglet manufacturer to confirm specifications, technical drawings, and technical instructions, and acquire all parts in time to meet the tight deadline.</p>
<p>Ensuring we had access and adequate space to work on the aircraft alongside other engineering teams involved constant communication, daily stand-ups and progress meetings with the client Project Manager.</p>
<h2>Outcome</h2>
<p>We allowed a nine-day window but delivered the project for client sign-off within a total of just seven days. This was achieved through the unique expertise of our high-performing and highly motivated team, and shared objectives with our client to delight their customer.</p>
<p>The aircraft was handed back to the owner on time with the additional works completed &ndash; saving thousands of pounds of cost (and immediate fuel-saving costs) if the winglets had been installed under a separate contract.</p>
<p>As an embedded, trusted partner, we have supported and helped solve multiple such challenges in our 15+ years of service.</p>

Aircraft Modifications/Repairs - Winglets

<p>An industry that has safety, efficiency, reliability and security at the heart of everything it does, develops and provides to people around the world, Aviation has always been right on the cutting-edge of technological innovation and advancement.&nbsp;</p>
<p>And with the demands on the aviation industry growing, that isn&rsquo;t likely to change. In commercial aviation for example, the ever-growing number of people exploring the globe via air travel dictates a constant drive to improve the experience of airline passengers, both in the air and on the ground, and to make aircraft easier, safer and more reliable to fly, navigate and operate.</p>
<p>Thankfully, technology continues to step up, with Artificial Intelligence becoming a hugely important and useful tool for tackling aviation&rsquo;s unique and complex needs. Read on to find out more about how and why AI is making an impact, and its growing influence on commercial aviation in particular. &nbsp;</p>
<h2>The Role of Artificial Intelligence in Flight Operations and Safety</h2>
<p>Efficient, reliable flight operations and the very highest possible safety are paramount to aviation companies and Artificial Intelligence and its multitude of applications and capabilities is already playing a key role in the way that the industry&rsquo;s biggest organisations meet their own requirements, as well as those of the people they serve.</p>
<p>Boeing and Airbus, two of the largest aviation companies in the world, have introduced AI to overcome a variety of potential challenges in the way they operate<a href="https://services.boeing.com/maintenance-engineering/maintenance-optimization/airplane-health-management-ahm">. Boeing&rsquo;s Airplane Health Management system</a> for example is used to monitor their aircraft in flight and predict and highlight possible maintenance issues much more quickly than a human may be able to do so, allowing for these issues to be sorted before they become a potential safety concern. Airbus, meanwhile, are <a href="https://aircraft.airbus.com/en/services/enhance/skywise">utilising AI-driven platform Skywise</a> to find new and better ways to optimise flight routes; operate their aircraft more efficiently; and predict possible technical issues.</p>
<p>Airlines are benefitting from Artificial Intelligence&rsquo;s capabilities to streamline their operations too. <a href="https://www.ft.com/content/7960095a-7903-401a-8616-48cbc0a38dd1">British Airways are using AI to predict and pre-emptively correct potential faults</a> within their over 280-aircraft-strong fleet, and already experiences operational improvements as a result; whilst <a href="https://mediacentre.easyjet.com/story/17447/easyjet-opens-new-ai-equipped-operations-control-centre">EasyJet have implemented AI in their new Integrated Control Centre</a>, which manages its daily flight programme of approximately 2000 flights.&nbsp;</p>
<h2>The Role of Artificial Intelligence in Customer Service and Engagement</h2>
<p>Artificial Intelligence&rsquo;s role in aviation goes way beyond what happens behind an aircraft hanger&rsquo;s doors. Increasingly AI is by airlines to streamline and improve communications with customers and overall customer service and experience at various points of contact.</p>
<p>As is the case with companies across many industries and sectors, airlines are becoming increasingly reliant on the use of AI-powered chatbots on the websites and mobile apps, which utilise the power of AI and its ability to garner and distribute relevant information &ndash; including that which is specific to individual customers &ndash; quickly, efficiently and in a user-friendly way.</p>
<p>It is revolutionising the way airlines can answer queries, assist with bookings, provide up-to-date flight information, and even provide in-flight experiences tailored to passengers&rsquo; requests and requirements.</p>
<h2>The Role of Artificial Intelligence in Airport Operations</h2>
<p>Airports are taking every possible step to streamline and seamlessly improve the experience that passengers have when they pass through en route to their destination or on their return home. And guess what? Artificial Intelligence is at the heart of it.</p>
<p>For example, some <a href="https://innovationorigins.com/en/ai-system-for-baggage-handling-at-eindhoven-airport-proves-successful/">airports are implementing AI-powered baggage handling systems</a> that&rsquo;ll not only make baggage handling easier, more efficient and more reliable, but also potentially help to reduce an airport&rsquo;s carbon footprint through a reduction in luggage label printing and other paperwork. And anyone who has been through arrivals at a UK airport would have seen how passport control has been streamlined with digital passport checking machines and software, which use AI to check a passenger&rsquo;s passport against national and international databases.</p>
<p>Airside airport operations are in the midst of an Artificial Intelligence revolution too; and even helping to reduce the impact of out-of-human-control factors such as weather conditions. In 2024, <a href="https://www.airwaysmag.com/legacy-posts/artificial-intelligence-air-traffic-control">a trial conducted at London Heathrow airport by NATS</a> &ndash; the UK&rsquo;s leading provider of air traffic control &ndash; in collaboration Searidge Technologies, utilised technology including advanced AI systems to track weather patterns and visibility with the aim of enhancing the airport&rsquo;s landing capacity during low visibility.</p>
<h2>The Future Potential of Artificial Intelligence in Commercial Aviation</h2>
<p>Artificial Intelligence has, is and will continue to make a huge impact on the aviation industry as a whole. Looking ahead to what&rsquo;s to come for airlines and their passengers specifically, the future of AI-influenced and driven commercial aviation is incredibly bright.</p>
<p>The streamlining and improving of aircraft manufacturing and maintenance through AI is only just beginning; as is the shaping of passenger experience, on the ground and in the air. And the most exciting developments are still on the horizon&hellip; flights aboard fully autonomous, AI-piloted aircraft anyone?</p>

Air travel changed the world many decades ago. And now, Artificial Intelligence is changing air travel. Here we take a look at the power of AI in aviation, in particular commercial aviation, and how it is driving a multitude of innovations and advancements that are streamlining the way airlines and the aircraft operate, for a better, more efficient and safer flying experience. 

The Role of A.I in Aviation and Airline Operations 

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